Refund policy
We want you to be happy with your order. Your rights depend on where you live, so this policy is split in two: customers in the European Union have a statutory right of withdrawal, and customers in the United States have our voluntary returns policy.
One rule applies everywhere: our products are supplied sealed for reasons of health protection and hygiene, and once the seal has been broken the product cannot be returned. This does not affect your rights if an item is faulty, damaged or not what you ordered — see “Faulty or incorrect items” below.
Customers in the European Union
Right of withdrawal
You have the right to withdraw from your purchase within 14 days without giving any reason. The period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods. Where an order is delivered in several shipments, the period runs from receipt of the last item.
To exercise it, inform us of your decision by an unambiguous statement — by email or post, using the contact details below. You may use the model withdrawal form, but this is not obligatory. To meet the deadline it is sufficient that you send your communication before the period expires.
Exception for opened cosmetics
The right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene, where the seal has been broken after delivery (Article 16(e) of Directive 2011/83/EU). In practice:
- Unopened products with the seal intact may be returned within the 14-day period.
- Products whose seal has been broken cannot be returned.
Returning and refunds
Send the goods back without undue delay and no later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We will reimburse all payments received from you, including delivery costs — except any supplementary costs arising if you chose a delivery type other than the least expensive standard delivery we offer. We will reimburse within 14 days of being informed of your decision, using the same means of payment you used, and you will incur no fees as a result. We may withhold reimbursement until we receive the goods back, or until you supply evidence of having sent them, whichever is earlier.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Mazi Beauty LLC — admin@mazi.beauty
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:
Complaints
Please contact us first — we would like the opportunity to put things right. If we cannot resolve the matter together, consumers resident in Belgium may contact the Consumer Mediation Service (Consumentenombudsdienst / Service de médiation pour le consommateur). Consumers elsewhere in the EU may contact their national consumer authority.
Customers in the United States
There is no statutory right of withdrawal in the United States. We offer the following returns policy voluntarily.
You may return unopened products with the seal intact within 30 days of delivery for a full refund of the purchase price. Contact us before sending anything back so we can confirm the return address and reference your order.
Opened products cannot be returned, for the health and hygiene reasons set out above. You bear the cost of return shipping. Original delivery charges are not refunded unless the return arises from our error.
Refunds are issued to the original payment method once we receive the goods, normally within 10 business days.
Faulty or incorrect items
This applies wherever you live, and whether or not the seal has been broken.
If an item arrives damaged, is faulty, or is not the item you ordered, contact us and we will arrange a replacement or a refund at our cost. Customers in the EU additionally benefit from the statutory guarantee of conformity, which is not affected by anything in this policy.
Contact
Mazi Beauty LLC
1200 Brickell Ave, STE 1950
Miami, FL 33131
United States
Email: admin@mazi.beauty
Please contact us before returning anything — we will confirm the correct return address, which differs depending on where your order shipped from.